KRO file format page 2 inbound bpo

Name of appraisee:						Page 2
Emp ID:
Key Result Objective	Measurement Criteria	Weightage (90%)	Self-appraisal by Appraisee (should be only in the form of achievements, challenges, roadblocks etc. Scores are not permitted)	Appraiser's comments, observations and feedback	Score given by Appraiser on KRO (1 - 5 scale)	Total / weighted score on KRO (Weightage X score given by Appraiser)
SVL%	Internal target to be met for all processes	20%	5		5	100
Abn%	internal target to be met for all processes	10%	5		4	40
Schedule Adherence	Late Login, Roster not adhere and Early Logout	30%	4		3	90
Intraday reports	100% deviation to be captured at interval level, in case of not meeting the targets, with a drill down of why the target was missed on magic ratios.	5%	5		4	20
Aux %	12% of the scheduled hours to be used	20%	4		3	60
Voice of the internal customers	Floor Management, Break management, Coordination.	5%	5		4	20
Initiatives	2 initiatives=100%. Every initiative should have a cost benefit or performance enhancement vetted by manager.	10%	4		3	30
						0
TOTAL WEIGHTAGE		100%	TOTAL SCORE ON KROs			360
Signature of Appraisee		Signature of Appraiser			Signature of Reviewer
						Page 3
Competency critical to role	Measurement Criteria	Weightage (10%)	Self-appraisal by Appraisee (should be only in the form of achievements, challenges, roadblocks etc. Scores are not permitted)	Appraiser's comments, observations and feedback	Score given by Appraiser on Competency (1 - 5 scale; Refer to BARS)	Total / weighted score on Competency (Weightage X score given by Appraiser)
Planning		20%	Acht Management in Haryana prepaid /Reduce non adherence Percentage /Maintaining Aux Dashbord haryana Preapid ,gurukul and postpaid./ to cheack calls and staff time agent wise./Marketing of WFM Portal./feadback given to agents daily basis regarding there AUX.		2	40
Initiative and Commitment to Achieve		20%	Inititaive taken on reduced ACHT And non Adherence Percentage		2	40
Customer Focus		20%	Dailly met with TM's regarding there AUX ,ACHT and Non Adherence Percentage.		2	40
People Management		20%	never be rude to anyone, always respect my seniors and all the support staff in entire mohali building.		2	40
Team Leading		20%	Leading all the RTM's mohali. Taking the team meet once in week & tell them to update all the reports on time with zero error and with100% accuracy.		1	20
TOTAL WEIGHTAGE		100%	TOTAL SCORE ON COMPETENCY			180
TOTAL PERFORMANCE SCORE (KRO SCORE + COMPETENCY SCORE)						342
PERFORMANCE RATING CORRESPONDING TO TOTAL PERFORMANCE SCORE						GOOD
Performance Strengths of the Appraisee (To be filled by the Appraiser)				Areas for Development (To be filled by the Appraiser)
DECLARATION:	The points mentioned in the form have been discussed with the reviewer and agreed upon by the Appraisee, Appraiser and Reviewer
Signature of Appraisee		Signature of Appraiser			Signature of Reviewer