matrix

Ops Metrics
Results
Transaction Type
KCRP
Metric
I/Bound Voice Cust Service
EU Calls
Service Level
Abandonment Rate
Fatal Error Accuracy
Non Fatal Error Accuracy
Contact Resolution
Revenue Generation
Volume
Utilization
Average Handle Time
Cost per Transaction
Call Backs
On Time
Backlog
Fatal Error Accuracy
Volume
Average Handle Time
Escalations
On Time
Backlog
Fatal Error Accuracy
Volume
Average Handle Time
O/Bound Voice Contacts
O/B Calls
RPConnect rate
List Backlog
Compliance Accuracy
Fatal Error Accuracy
Non Fatal Error Accuracy
Cost per unit
RPC per hour
Yield per hour
Dialer Completion Rate
Abandonment Rate
Utilization
Collections
O/B Calls
Amount Collected
Recovery Rate
Promise to Pay
Kept Promises Rate
RPConnect rate
List Backlog
Compliance Accuracy
Fatal Error Accuracy
Non Fatal Error Accuracy
Cost per unit
RPC per hour
Yield per hour
Dialer Completion Rate
Abandonment Rate
Utilization
Transaction Processing
Transactions
On Time
Backlog
Fatal Error Accuracy
Non Fatal Error Accuracy
Volume
Average Handle Time