cuika - targets benchmark vs1.2

	Metric	Scale	Target
	Client Sat	For eg: on a scale of 1 -5 , 4 & 5 would be Top 2 boxes	>=80% on Top Two boxes
	Client Dis Sat - Ontime to Respond		>=90%
	End User Sat		>=85% on top two boxes
	End User Dis Sat	For eg: on a scale of 1 -5 , 1 & 2 would be bottom 2 boxes	<=5% on Bottom Two boxes
	Occupancy		>=84%
	Training Quality		>=85%
	Utilization		>=86%
	Recruitment Ontime		>=90%
	On Time		>=95%
	Backlog		<=1 Cycle Late
	Non-Critical ErrorAccuracy		>=95%
	End User Critical Error Accuracy		>=98%
	Business Critical Error Accuracy		>=95%
	HelpDesk Quality		>=98%
	Telecom Uptime		>=99.6%
	MIS Uptome		>=99.6%