SL tracker inboudbpo

Date	Segment	Forecast	Offered	Answered	% to Forecast	# of Interval FD > 115%	AL%	SL%	Required on Offered	Manpower Sched	Present	Deficit	Reasons for Impact
1-Jan	Har Pre	48546.25	46213	44602	95%	20	97%	79%	4230	381	319	77%	Cust not able to call on any number,Validity of BA1 expired free mins on 31Dec'10, CRBT has not activated as customer having suficient balance, Cust not able to get Chota Credit
2-Jan	Har Pre	44443.75	53239	47134	120%	38	89%	29%	4116	385	312	80%	Cust unable to get the benefits of Chota Crdit and Myoffer scheme,Unbilled OCC not updated yet whether the TAT is over, also cust unable to activate the caller tune service whereas having sufficient balance in the accoun
3-Jan	Har Pre	43076.25	49419	46353	115%	38	94%	61%	4111	369	333	90%	FTT not received as per 121 rc done, Cust not abkle to get the benefits of Chot Credit, and also unable to activate the service of Caller tune .
4-Jan	Har Pre	44717.25	47624	47159	107%	21	99%	88%	4189	362	327	89%	Cust unable to avial the benefits of Credit on his number
5-Jan	Har Pre	44717.25	47164	46575	105%	15	99%	87%	4202	357	324	84%	Cust received sms for getting 40,000 sms in Myoffer scheme ,Cust not able to send the free sms, CRM not working
6-Jan	Har Pre	44717.25	46760	45913	105%	6	98%	82%	4326	360	336	92%	Vas service activated status is not showing in the VAS EMG logs, Cust not able to send the free sms ,CRM not working, Push sms not working, HRY_ RDR Calls landed in Avayas
7-Jan	Har Pre	43760	53727	47902	123%	27	89%	35%	4359	350	315	86%	Vas Activation status is not activated in EMG logs, MNP numbers Barred due to documents …heavy call rush on documents skill 219
8-Jan	Har Pre	44443.75	50024	45866	113%	18	92%	55%	4333	338	308	82%	CUSTOMER NOT GETTIONG VL SEATTING /// AND BAL DEDUCTION
9-Jan	Har Pre	44717.25	48651	45151	109%	15	93%	61%	4393	351	309	90%
10-Jan	Har Pre	42392.5	48330	46290	114%	17	96%	59%	4537	330	301	84%	Free Mints Not Crdited In RC 121, High Acht/High Aux
11-Jan	Har Pre	43760	50946	49749	116%	21	98%	76%	4607	342	318	106%	High ACHT 155 ,Verse Jobs alert activated on customer number, Push sms Not working
12-Jan	Har Pre	44580.5	52021	49845	117%	24	96%	58%	4646	365	316	91	High ACHT, 121 Full talktime Issue
13-Jan	Har Pre	43486.5	51887	47964	119%	10	92%	54%	4980	355	316	83%
14-Jan	Har Pre	43486.5	54299	50431	125%	31	93%	44%	4537	380	342	86%
15-Jan	Har Pre	44580.5	48530	47594	109%	9	98%	83%	4189	369	328	85%
16-Jan	Har Pre	44307	45041	44488	102%	6	99%	88%	5631	363	318	87%
17-Jan	Har Pre	42392.5	46011	45337	109%	1	99%	86%	4537	438	383	25%
18-Jan	Har Pre	44580.5	47509	46987	107%	3	99%	90%	4692	431	408	90%
19-Jan	Har Pre
20-Jan	Har Pre
21-Jan	Har Pre
22-Jan	Har Pre
23-Jan	Har Pre
24-Jan	Har Pre
25-Jan	Har Pre
26-Jan	Har Pre
27-Jan	Har Pre
28-Jan	Har Pre
29-Jan	Har Pre
30-Jan	Har Pre