KRO file format page 1 - inbound bpo

KRO / COMPETENCY SETTING AND APPRAISAL FORM
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GRADE:	Band-5
Period for which appraisal is being done:	Apr-10 to Sep 10		Date:	14-Oct-10
Name of appraisee:			Emp ID:
Process / Function:			Date of joining:	5-Nov-07
Appraisee's designation:			Appraisee's grade:	Band-5
Name of Appraiser:			Appraiser's grade:	Band-4
Name of Reviewer:			Reviewer's grade:	Band-3
Guidelines for appraisals:
1. Please evaluate performance of the appraisee against KROs & Competencies that were set and agreed upon
2. Please be specific and objective in evaluating performance. This should be done based on measurement criteria that was set.
3. Provide feedback to the appraisee on KROs and Competencies. Support feedback with specific instances and concrete examples.
4. Encourage the appraisee to discuss his achievements and challenges.
5. Self-appraisal should not be done in the form of scores. It should elaborate the appraisee's achievements, challenges, roadblocks etc.,
6. Additional sheets can be attached for self-appraisal and appraiser comments. These must be tagged and signed.
7. Score each KRO and Competency on a 1 - 5 scale. BARS must be refered to for competency evaluation.
8. Discuss all points with the Reviewer and arrive at a Final Score.
9.Communicate rating to the appraisee only post Reviewer approval of rating.
10.Submit print out of form with signatures to HR.
Rating Scale
Performance Score (KRO score + Competency score)	Corresponding Rating
451 - 500	EXCEPTIONAL
336 - 450	GOOD
250 - 335	REASONABLE
Less than 250	POOR